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Perguntas Frequentes
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Can I use Ohana and Apple's Screen Time at the same time?
Why should I set an Apple Screen Time Passcode?
I couldn't complete the setup tour on my kid's device
Apps are not blocked when they should be
How can I activate Ohana's internet protection on a Windows device?
I can't log in with my Apple Account - what should I do?
What should I do if Ohana blocks access to certain system settings on my kid's Android device?
Can Ohana be used on school iPads?
Why should I create an Apple Child Account for my child?
What devices and systems does Ohana support?
Can I pay for Ohana without a credit card?
How do I set up Geofences to get location alerts?
How can I invite friends to Ohana?
How do I know if an app is suitable for my child?
How do I automatically block inappropriate apps?
How can I see which apps my child uses the most each week?
How do I stop my child from using their device at night?
How do I allow educational apps while blocking games?
How can I make sure my child doesn't bypass limits?
How do I switch to a new parent device?
How do I deactivate "Share Across Devices" in iOS?
How do I switch my child's device to a new phone?
How do I connect my child's device to Ohana?
Managing internet access in Ohana: Blocking and website controls
How can I add another child to my Ohana family?
How can I add another adult to my Ohana family?
What should I do if I forget my Parent Code?
Ohana Lite vs. Ohana Plus: What's the difference?
How can I set up a second device for my child in Ohana?
Why is my child suddenly getting hours of extra screen time?
How can I make sure specific apps always work, even when restrictions are active?
Why is the App Store no longer visible on my child's iPhone or iPad?
Why do I keep getting warnings even though Ohana is not working correctly on iOS (parental control permission corrupt)
Why does Ohana use a VPN and what data is transferred via the tunnel?
Do I need to pay per device or child?
Why can't I find a certain app in the App Store or on my kid's iOS device?
Does Ohana collect any personal information about my family?
Can I block basic phone functions like calls and messaging?
I've already set up Apple Family Sharing before and now I can't install the Ohana app
The app is not working as expected on the child's device
Using Ohana while traveling or on vacation
How can I export my data in Ohana?
How can I delete my account?
Payment failed - what now?
How do I cancel my subscription?
How can I opt out of marketing emails and notifications in Ohana?
What makes Ohana better than Apple Screen Time or Google Family Link?
Why can't I select apps from my Android device on my kid's iOS device?
How does Ohana manage to restrict the kid's phone?
How do I uninstall the app from my child's phone?
Can't my kid just delete the app?
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